Cloud contact centers connect agents with customers across multiple channels, including voice, email, SMS, social media, live chat, and more. Cloud contact center platform API management plays a critical role in maintaining all of these channels. Unlike traditional on-premises phone systems and hosted contact center solutions, cloud contact centers aren’t bound by physical locations or servers. Instead, all of your reps can access the software they need from anywhere via a computer, smartphone, or other VoIP-enabled device. When implemented and managed correctly, APIs improve customer personalization, ensure agents have anytime access, boost agent productivity, and deliver real-time data for improved…
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Redmi Book 16 2025 was announced in China on Friday. The laptop will debut alongside the Redmi Turbo 4 as the successor to the Redmi Book 16 2024, which was launched in the company’s home country in November 2023. While Xiaomi did not reveal any specifications of the purported device, it did tease several of its capabilities. The laptop is confirmed to be powered by an Intel Core processor and its pre-reservation has commenced ahead of launch.Redmi Book 16 2025 Launch TeasedXiaomi detailed the Redmi Book 16 2025 in a post on the Chinese social media platform Weibo. As per…
Table of Contents Table of Contents The problem with Windows Hello A brief history of Face ID on the Mac The best of both worlds Why Face ID on Macs excites me Apple could also adopt this feature from a PC I love my MacBook Pro, but the fact that it’s gone this long without Face ID still boggles the mind. The feature first came to iPhones in 2017, while Windows Hello facial authentication kicked off in 2015. That means we’re likely going into 2025 with MacBooks being a full decade behind Windows laptops. So yes, on one hand, Macs…
There are a few things to keep in mind when you’re shopping for USB flash drives, and we also have some tips for using them.Capacity: To decide on the capacity you need, first check the size of the folders or files you want to copy. Each USB drive in our guide has a stated capacity, but the usable storage will be slightly less than that, because the device’s firmware requires space.Speed: USB standards are advancing all the time, and we recommend USB 3.0 as a minimum, though higher is better. While USB standards have different theoretical maximum speeds, it’s crucial…
I was there at The Game Awards 2024, on the ground in Los Angeles. I don’t know how it all felt and played out online, how the onslaught of ads, Muppet Interludes, and occasionally rushed awards categories worked online – but in the room, my first time experiencing that way, it totally just works. Witnessing it that way left me with only one predominant thought: god, 2024 was a pretty great year for video games. One game not actually represented in the nominations for Geoff Keighley’s industry-leading awards event was Indiana Jones and the Great Circle. The game had a…
The OnePlus Open, the company’s first foldable phone, is now available at a significantly lower price. Initially launched in October 2023, the device has received a major price cut of Rs. 40,000, bringing its cost down to under Rs. 1 lakh in India.OnePlus Open: Discounts and OfferCurrently, the OnePlus Open is listed on Amazon for Rs. 99,999 (approximately $1,169), the lowest price it has ever been offered at. When it was first released, the foldable phone was priced at Rs. 139,999. However, this steep discount is exclusive to Amazon, while the official OnePlus India website still lists the device for…
Infinix Note 50 could arrive soon as a successor to the Infinix Note 40, which was globally unveiled in March alongside other handsets in the Note 40 series. Details about the Infinix Note 50 lineup have started surfacing online. A recent report suggests that the purported smartphone was spotted on a certification website, suggesting an imminent launch. The listing is said to show the design and some expected key features of the phone. Notably, a 5G version of the Infinix Note 40 was launched in India in June.Infinix Note 50 FCC ListingAccording to a 91Mobiles Indonesia report, the Infinix Note 50 with…
FBI Spent a Year Preparing Platforms to Censor Biden Story, Withheld Info on Laptop’s Authenticity National Review
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Hackers were recently spotted abusing a flaw in multiple Cleo software toolsCl0p ransomware gang took responsibility for the attackThe group has started listing victims on its websiteThe prolific ransomware threat actor Cl0p has added partial names of some of the companies that were successfully targeted through bugs in Cleo software. This is likely part of its pressure tactic, as it tries to extort money from its victims.In early December this year, news broke that multiple managed file transfer tools from the same developer called Cleo Software were being abused to launch attacks and possibly steal data. At the time, cybersecurity…